At Cinnamon Diary, we want you to be delighted every time you shop with us. Occasionally, though, we know you may wish to return items. We will gladly accept returning any item that was purchased within 30 days of receipt that you do not want to keep. Non-faulty items must be returned in their original packaging (with mark and number with original label) and in an undamaged condition. All necessary actions are the customer’s responsibility until the final return to our warehouse.
For hygiene reasons, we will not be able to accept items if the packaging is opened. We offer most of the items (tea, cinnamon, and other spices) in taster packs and recommend purchasing these before committing to a larger order.
However, after receiving the item, the buyer should contact us within 30 days for any return or refund issues. Because we do not keep shipping proof for more than two months.
Please be aware that post and packaging are not refundable, except where items have been returned because they are faulty or do not otherwise conform to your order. We cannot be held responsible for goods that are returned to us that are lost in transit. If you are concerned, we recommend that you send the goods by recorded delivery and retain the proof of posting.
To cancel an order, please inform us via email. Once accepted, pack the relevant item securely and send it back to us with the delivery note. Please make sure that we receive it within 30 days after the order was delivered.
As soon as we receive the returned goods, we will refund the relevant part of the purchase price for that item. The Cinnamon Diary management will decide whether to exchange or refund the goods.
For all overseas customers, we strongly advise ensuring that the product is relevant to you before making the purchase. We are happy to answer any questions you may have before the purchase.
Please contact us if you have any concerns, we will gladly replace or refund any product that doesn’t meet your expectations